Terms And Conditions
Deep Cleaning Edgware Service Terms and Conditions
These Terms and Conditions set out the basis on which Deep Cleaning Edgware provides professional cleaning services to residential and commercial customers. By booking or using any service offered by Deep Cleaning Edgware you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business that requests or receives cleaning services from Deep Cleaning Edgware.
Company means Deep Cleaning Edgware, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including deep cleaning, one-off cleaning, end of tenancy cleaning, pre and post tenancy cleaning, post-construction cleaning and associated tasks.
Premises means the property or properties at which the Services are to be performed.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and the confirmed booking details.
2. Scope of Services
The Company will perform the Services as described in the booking confirmation or written service description provided to the Client. The scope may include specific rooms, areas, or tasks, as well as any additional services expressly agreed in writing.
Deep cleaning tasks are carried out to a high standard of hygiene and detail, but they do not include repairs, decoration, or any work that should be carried out by licensed tradespeople or specialists, such as electrical, plumbing, or structural work.
The Company reserves the right to decline work that falls outside the normal scope of cleaning services, that is unsafe, or that may put staff, the public, or the Premises at undue risk.
3. Booking Process
Clients may request a booking by contacting the Company and providing accurate information about the Premises, requested Services, access arrangements, and preferred dates and times. Bookings are subject to availability and are not confirmed until the Client receives explicit confirmation from the Company.
Where a quotation is provided prior to a booking, it is based on the information supplied by the Client, including the size and condition of the Premises and the type of Services requested. The Company reserves the right to amend the quotation or apply additional charges if the information provided was incomplete or inaccurate, or if the Premises are in significantly worse condition than described.
For certain Services, such as deep cleaning following building works or end of tenancy cleaning, the Company may recommend or require an on-site visit or photographs before confirming a final price.
By proceeding with a booking, the Client confirms that they have authority to arrange cleaning at the Premises and that they accept these Terms and Conditions.
4. Access to the Premises
The Client is responsible for ensuring that the Company and its staff have safe and reasonable access to the Premises at the agreed date and time. This includes providing any keys, access codes, parking instructions, or entry details that are necessary.
If the Company is unable to gain access to the Premises at the scheduled time, waiting time or a call-out fee may be charged, or the appointment may be treated as a late cancellation in accordance with the cancellation policy.
The Client must ensure that all valuable, fragile, or easily damaged items are safely stored or clearly identified. The Company may decline to clean certain delicate items or areas if there is a risk of damage.
5. Client Obligations
The Client agrees to:
Provide accurate information required to quote and perform the Services.
Ensure that the Premises are reasonably free of clutter to enable effective cleaning.
Inform the Company of any known hazards or special conditions at the Premises, including alarms, faulty fixtures, fragile surfaces, or areas with restricted access.
Provide access to electricity and running water for the duration of the visit unless otherwise agreed.
Ensure that children, pets, and other occupants do not interfere with the safe and effective delivery of the Services.
6. Equipment and Materials
Unless agreed otherwise in writing, the Company will provide its own cleaning equipment, products, and materials suitable for the agreed Services.
If the Client requests the use of their own products or equipment, this must be agreed in advance. In such cases, the Company cannot be held liable for any damage, reduced effectiveness, or incompatibility arising from those products or equipment.
The Company seeks to use appropriate products for surfaces commonly found in properties served in and around Edgware and its surrounding districts. However, the Client should notify the Company in advance of any specialist surfaces or finishes requiring particular care or manufacturer-approved products.
7. Pricing and Quotations
Prices for Services are provided either as fixed quotations or hourly rates, depending on the nature of the work. All quotations are valid for a limited period as stated by the Company and may be subject to change if the information provided by the Client is updated.
Where Services are charged by the hour, the minimum booking time will be specified at the point of booking. The Company may set a minimum charge for deep cleaning or specialist tasks. Travel and parking costs may be added where applicable.
Any additional work requested on the day of service that falls outside the agreed scope may be charged at an agreed additional rate. The Company will seek the Client’s approval before carrying out such additional work where possible.
8. Payments
Unless otherwise agreed, payment for Services is due on or before the day the Services are provided. The Company may require a deposit to secure a booking, particularly for larger deep cleaning projects or multiple-day jobs.
Accepted methods of payment will be specified by the Company. The Client is responsible for ensuring that any payment made is cleared and received promptly. If payment is not received when due, the Company reserves the right to suspend further Services, charge interest on overdue amounts, or pursue recovery of the debt.
Where a third party, such as a letting agent or landlord, has agreed to pay for the Services, the Client remains jointly responsible for full payment if the third party fails to pay.
9. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. The required notice period and any applicable charges will be communicated at the time of booking and may vary depending on the type of Service and the duration reserved.
If the Client cancels with less notice than required, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price. Where a deposit has been taken, it may be retained to cover costs incurred.
If the Company needs to cancel or reschedule due to unforeseen circumstances, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company is not liable for any indirect losses arising from such changes, but any pre-paid amounts for Services not delivered will be refunded or credited.
10. Service Standards and Complaints
The Company aims to provide high quality deep cleaning services and to meet reasonable expectations based on the agreed scope of work. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and within a reasonable time after completion, preferably within 24 to 48 hours.
Where a complaint is justified, the Company may offer to re-attend the Premises to remedy the issue, provide a partial refund, or agree another form of resolution, at its discretion. The Client must allow the Company an opportunity to inspect and, if appropriate, rectify any issues before arranging alternative cleaning services or carrying out remedial work themselves.
11. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. However, the Company’s liability to the Client is limited as follows:
The Company is not liable for normal wear and tear, pre-existing damage, or defects that become more apparent after cleaning. This includes ingrained staining, permanent discolouration, or long-standing odours that may not be removed by cleaning.
The Company is not liable for damage resulting from hidden defects, incorrect installation, poor maintenance, or items that are not suitable for standard cleaning processes.
The Company is not responsible for loss or damage arising from the failure of the Client to provide accurate information or to protect valuables, fragile items, or sensitive surfaces.
In any event, the Company’s total liability arising out of or in connection with the Services shall not exceed the total fee paid or payable for the relevant booking, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.
12. Insurance
The Company maintains appropriate insurance cover for its cleaning operations as required by applicable law and industry practice. Evidence of insurance may be provided to the Client upon reasonable request.
13. Health, Safety and Conduct
The Company will operate in accordance with applicable health and safety legislation. Staff are instructed to work safely and to decline tasks that may present unreasonable risk, such as working at unsafe heights, handling hazardous substances, or moving extremely heavy furniture without proper equipment.
The Client must ensure a safe working environment and must not request any actions that would breach health and safety rules. The Company reserves the right to withdraw staff from the Premises if they experience abusive, threatening, or unsafe behaviour. In such circumstances the visit may be treated as a chargeable cancellation.
14. Waste Handling and Regulations
As part of deep cleaning services, the Company may collect, bag, and consolidate general household or office waste at the Premises. The Client is responsible for providing suitable bins or waste collection arrangements unless otherwise agreed.
The Company complies with applicable UK waste and environmental regulations. Certain types of waste, including hazardous, clinical, chemical, or regulated waste, cannot be handled or removed unless the Company has expressly agreed and holds the necessary licences.
If the Client requests removal of large quantities of waste, bulky items, or restricted materials, additional charges may apply and separate arrangements may be required. The Client is responsible for ensuring that any waste removal requested from the Premises complies with local authority rules and regulatory requirements.
15. Property Damage and Breakages
Any accidental damage or breakages caused by the Company’s staff must be reported by the Client within a reasonable time after the Service. The Company may request evidence such as photographs or receipts to assess the issue.
Where damage is clearly attributable to the actions of the Company’s staff and falls within the Company’s responsibility, the Company may offer repair, replacement, or fair compensation, taking into account age, condition, and fair wear and tear.
16. Keys and Security
Where the Client provides keys, fobs, or access codes, the Company will take reasonable steps to keep them secure and to use them only for the purpose of providing the Services. The Client must inform the Company immediately if any security concerns arise or if access arrangements change.
The Company is not liable for any loss arising from lost or stolen keys or security breaches except where caused by the Company’s negligence. In such cases, the Company’s liability will be limited to the reasonable cost of replacing the keys or fobs and, if necessary, the relevant locks.
17. Data Protection and Privacy
The Company will handle any personal information provided by the Client in accordance with applicable data protection laws in the United Kingdom. Personal data is collected only to manage bookings, provide Services, process payments, and handle queries or complaints. The Company will not sell personal data to third parties.
18. Amendments to Terms
The Company may update these Terms and Conditions from time to time. The current version will apply to any new booking made after the date on which the updated Terms are published or notified to the Client. Material changes will not affect Services already completed unless required by law.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Deep Cleaning Edgware, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire Agreement between the Client and the Company in relation to the Services. No other terms, whether oral or written, shall be binding unless expressly agreed in writing by the Company.
